Crystal Maids specifically tailors their cleaning approach to meet your needs and budget. Based out of Glenn Dale, Maryland, Crystal Maids is a 22-year old local company that is attracting a lot of attention in and out of Central Maryland. After all, Crystal Maids has an outstanding reputation for cleaning literally thousands of residential homes just like yours. They just happen to also clean local commercial offices and larger facilities like the Showplace Arena, Bowie Baysox Stadium and government buildings.
From the very beginning, even before 1989, when Crystal Enterprises, Inc. (CEI) first made its formal debut, there was an original idea, a vision, a crystal-clear concept that came to Saundra Thurman-Custis (CEO). It was possible, she believed, to revolutionize the way business was conducted. Integrity – a firm belief in good old-fashioned integrity, plain and simple, is the key difference that makes CEI stand out and the difference their clients have come to know. Serving as the company’s original maid, Mrs. Custis built-up local clientele through superior cleaning standards coupled with stand-out client service. Residential clients
began referring her services not only to other residences but also to their commercial contacts. Clients like the U.S. military, the federal government and office parks all have come to know how exceptionally well CEI follows through on their promises. In fact, CEI has an excellent past performance rating of 94%, scored by Dun & Bradstreet (DNB).
At Crystal Enterprises, they simply say what they mean and mean what they say. No fluff, no pressure, no half-truths. They give it a word – integrity. Saundra has transformed the residential/commercial cleaning services industry with the same credo that made all of CEI’s many ventures like their catering business such a success: “The right people, the right solution.” The added management expertise of her family enterprise and other key personnel has also provided for remarkable progress in premium catering services and food service management for private, commercial and government clientele.
Now, as a unit, the Custis’s have demonstrated that an innovative kind of company, made up of a highly motivated and trained staff can consistently deliver the solutions needed and sought after by clients.
Using a stringent screening and hiring process, Crystal Maids ensures all of their people are the best fit for you. Once hired, employees are methodically trained with video classes and hands-on practice before ever entering a client’s home. They are evaluated and continuously retrained on new equipment, products or techniques. The average maid has been with Crystal Maids for over 7 years – one of the highest retention rates in the industry! Team leaders assist and supervise each time a residence or office is cleaned, with a cleaning specialist from our main office visiting frequently to provide an additional guarantee that high performance levels are maintained.
Crystal Maids uses healthier and less toxic Green products – good for employees and clients alike. Saundra had a lot of original ideas that makes Crystal Maids the award-winning service it has become. Today, Crystal Maids is now one of the most reputable, worry-free cleaning services, known for their highly trained and reliable staff in and around Central Maryland.