The Crystal Maids Story
Our Team
A Legacy of Trusted Cleaning Service Since 1989
Crystal Maids has been a reliable and respected name in residential and commercial cleaning since 1989. What began as a small, locally rooted service in Prince George’s County has grown into one of the region’s most recognized cleaning companies, serving households and businesses throughout Central Maryland and the surrounding DMV area. Over the years, we have remained committed to delivering dependable, high-quality cleaning that brings comfort, order, and peace of mind to the people we serve.
For more than three decades, our work has been guided by a single purpose. We want every client to feel the difference that comes from walking into a clean, refreshed, and well-organized space. Our reputation has been built on consistency, attention to detail, and genuine care for every home and office we enter. Many families and businesses continue to choose Crystal Maids because they trust our process, our people, and the standards we uphold.
A Company Built on Professionalism and Integrity
Professionalism is at the heart of the Crystal Maids experience. Our cleaning teams are supported by on-site team leaders who oversee each visit and ensure that every task meets our established quality expectations. This structure creates accountability and consistency, and it helps our clients feel fully confident in the work being done.
Every staff member undergoes a thorough background check before joining our team. Our employees arrive in company-marked vehicles and uniforms, reinforcing the sense of trust and security that our clients appreciate. Many of our team members have been with Crystal Maids for several years, and their experience and dedication play a major role in the reliability that defines our service.
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Our Services
Our Heart in the Community: Making a
Difference Beyond the Doorstep
While our daily mission is to provide spotless homes across the DMV, our broader purpose is rooted in the well-being of the neighborhoods we call home. We believe that professional success is measured by the positive impact we leave on our community. At Crystal Maids, we don't just work in these neighborhoods—we live here, and we are dedicated to supporting the people and organizations that make this region thrive. Our commitment to the community is defined by three core pillars:
Fighting Food Insecurity Together
No family in our region should have to worry about their next meal. We take an active role in supporting our local Food Bank through consistent contributions and support. By helping to stock the shelves of local pantries, we aim to combat hunger and provide essential resources to families in Prince George’s County and the surrounding areas.
A Tradition of Holiday Giving
Every winter, the Crystal Maids team steps out to support the Salvation Army’s annual Bell Ringing campaign. This is a cherished tradition for our staff, allowing us to connect with our neighbors and help raise the vital funds needed to provide holiday meals, gifts for children, and emergency assistance to local families in need.
Investing in Local Future Leaders
We believe in the power of opportunity. Crystal Maids is proud to run a dedicated internship program that hires and mentors local high school and college students. By providing these young professionals with their first steps into the workforce, we offer hands-on experience in business operations, leadership, and professional communication, ensuring the next generation of DMV talent has a strong foundation for success.
By choosing Crystal Maids, you are partnering with a company that actively invests back into the local food systems, holiday traditions, and the bright futures of our local students.
Ongoing Training and High Cleaning Standards
To maintain strong and consistent results, our staff participates in monthly training sessions that focus on refined cleaning methods, updated best practices, and safety procedures. This ongoing education ensures that each team member is prepared to clean with precision, efficiency, and respect for your home or workplace.
Our training also emphasizes communication, problem solving, and awareness of each client’s unique needs. By combining technical skill with thoughtful service, we are able to offer a cleaning experience that feels both personal and professional.
Committed to a Healthier and Eco-Friendly Approach
Crystal Maids is dedicated to using cleaning methods that prioritize the health and safety of the homes and businesses we serve. Our teams use green certified, environmentally conscious cleaning products that support better indoor air quality and reduce exposure to harsh chemicals. These products are ideal for families with children, individuals with sensitivities, or households with pets.
We also offer the option to use cleaning supplies provided by the homeowner. Some clients prefer certain brands, scents, or formulas, and we respect those preferences by integrating them into our cleaning routine whenever possible. This flexibility ensures that each home receives care that fits its needs and aligns with the homeowner’s comfort.
Industry Recognition and Professional Certifications
Crystal Maids has earned several distinctions that reflect our commitment to quality and professional standards. Our achievements include a BBB A+ rating, the Best Maid Service Award from the US Commerce Association, the ARCSI Residential Cleaning Seal of Excellence, and the ARCSI Professional House Cleaning Certification. We are also recognized as an MBE 100 business.
These honors represent our long-standing dedication to excellence and reinforce the trust that clients place in us. They are a testament to our consistency, ethical business practices, and commitment to delivering high-level service across every home and office we clean.
A Personalized Approach to Every Home and Workspace
We understand that every household and workplace has its own rhythm, priorities, and expectations. Our approach is centered on adaptability and care. Whether caring for a busy family home, a smaller apartment, a professional office, or a medical environment, our teams work with attention and respect for each space.
We know that inviting a cleaning service into your home is a personal decision. That is why we emphasize courtesy, communication, and mindful service. Our goal is to make the experience easy, reliable, and comfortable from start to finish.
A Consistent and Trusted Cleaning Partner
Many of our clients tell us that coming home to a clean space improves their daily routines, reduces stress, and makes life feel more manageable. A clean environment supports better focus, relaxation, and comfort. By handling the ongoing tasks that can feel overwhelming, we help households and professionals enjoy their surroundings without the added burden of constant cleaning.
The long-term relationships we have built over the years reflect our commitment to consistency and care. Crystal Maids continues to grow, but our values remain the same. We believe in dependable service, environmentally responsible cleaning, and the importance of creating healthier and more comfortable spaces for the people who trust us.
Faqs
What was the original mission of Crystal Maids when it started in Prince George’s County in 1989?
Our mission has always been to provide a level of care that brings comfort, order, and peace of mind to our clients. For over three decades, Crystal Maids has remained committed to the idea that every family and business in Central Maryland deserves to walk into a refreshed, well-organized space that supports their well-being.
What do your industry certifications, such as the ARCSI Seal of Excellence, mean for your clients?
These distinctions, along with our BBB A+ rating and MBE 100 recognition, are a testament to our professional standards and ethical business practices. For our clients, these honors represent a guarantee of consistency and excellence, proving that our cleaning methods meet the highest recognized standards in the residential cleaning industry.
Why is staff longevity such an important part of the Crystal Maids story?
Many of our team members have been with us for several years, which is rare in the cleaning industry. This dedication allows us to provide the reliable, familiar service that our long-term clients in the DMV area value so highly. Our people are the heart of our reputation, and their experience is what ensures our high standards are met every day.
How does Crystal Maids balance professional accountability with a personalized touch?
While we use a structured model with on-site team leaders for accountability, we believe in "mindful service." We understand that inviting a cleaning service into your home is a personal decision. Our teams combine technical skill with thoughtful communication to ensure our approach respects the unique rhythm and priorities of every household we enter.
Why does Crystal Maids prioritize green-certified products for indoor air quality?
Our commitment to a health-focused approach began with the understanding that cleaning should never come at the cost of air quality. By using green-certified, environmentally conscious products, we reduce exposure to harsh chemicals, making our services ideal for families with children, pets, or individuals with sensitivities.
What kind of ongoing training do Crystal Maids professionals receive to maintain your legacy of quality?
To ensure we remain a trusted name in Central Maryland, our staff participates in monthly training sessions. These sessions focus on refined cleaning techniques, updated safety procedures, and problem-solving, ensuring our team is always prepared to clean with precision and respect for your home or workplace.
Testimonials
Crystal Maids has provided cleaning services for my home and family for more years than I can count. The team is friendly, efficient, and dependable. They do a great job and the price is reasonable.
- Malloy Harris
I have been using Crystal for a couple of years. I'm very pleased with the fact that the same team comes and they know our home well. in addition to being on time and efficient, it's very obvious that they take pride in their work and has a keen eye for detail. Highly recommended!
- Sheila L.G. Martin
I have used Crystal for over 15 years. I love having the same team each cleaning. I picked Crystal because in the beginning, they were the only company to visit in order to get an accurate estimate. I'm still satisfied.
- Theresa Clark-James
Looking Ahead With Purpose and Dedication
Coming Soon… As we prepare to expand our services to better support our clients and their senior family members, Crystal Maids will soon begin offering in home care. This next step allows us to provide additional assistance with personal care, hygiene support, meal preparation, companionship, safety measures, transfers, light housekeeping, transportation, errands, and advocacy within health care facilities. We look forward to continuing our tradition of dependable service while helping families create safe, comfortable, and supportive home environments.
Team Leader on-site
Company Marked Vehicles
Uniforms, Equipment & Materials Provided
Staff Do Not Eat or Smoke in Your Home
Address: 10837 Lanham-Severn Rd, Glenn Dale, MD, 20769
Call : 301-262-2947
Email: info@crystalmaids.com
